Open the student's membership
Open the student's Student Information page and click the Billing tab.
The top of the tab shows the student's current plan, price, Frequency, Billing Method, and Next Billing date at a glance.
Find the Billing Settings section
Scroll down to Billing Settings on the Billing tab.
From here you can pause the membership under Subscription Status, change the Billing Frequency, change the Billing Day, set a Renewal Duration, and view Billing History.
Change the billing frequency
In Billing Settings, find the Billing Frequency row and click Change.
In the Change Billing Frequency dialog, pick a new Billing Interval: Weekly, Bi-Weekly, Monthly, Every 3 months, Every 6 months, Yearly, or Every 2 years.
Click Save Changes.
Note
The change takes effect at the next billing cycle, and the charge amount stays the same.
Change the billing day
In Billing Settings, find the Billing Day row and click Change.
In the Change Billing Date dialog, set the Next Billing Date. The student is billed on that date, then on the same day each cycle after that.
Click Save Changes.
Caution
Choosing a date before the student's current paid-through date bills them earlier, and already-paid time is not refunded. Days 29 to 31 cannot be selected so billing works in every month.
Pause the membership
Under Subscription Status, click Pause.
Choose a Pause Duration, or pick a date under Or resume on a specific date to automatically resume billing on that date.
Click Pause Subscription to confirm. You can also resume early at any time.
Note
Billing never resumes before the end of the period the student has already paid for.
Set a renewal duration and auto-renewal
Next to Renewal Duration, click Set.
Choose Cycles and enter a number of billing cycles, or choose Specific date. The end date is shown before you save.
Click Save to record how long the membership runs, which controls when the student is notified to renew.
Once a renewal duration is set, an Auto Renew toggle appears in Billing Settings. It controls whether billing resumes automatically after the renewal date, or not.
Review renewals from the Overview page
Go to the Overview page and expand the Revenue Dashboard section.
Click Membership Renewals in the dashboard toolbar.
View expiring and expired memberships
In the Membership Renewals pop-up, use the Expiring and Expired tabs with the 1W and 1M range buttons.
Expiring shows memberships with a renewal date within the next 7 or 30 days and auto-renewal set to off.
Expired shows memberships whose renewal dates have passed with auto-renewal set to off.
Caution
Kmura's billing for monthly, quarterly, bi-annual, and annual plans is calendar-anchored. A monthly plan billed on the 5th bills on the 5th of each following month, not every 30 days. We recommend against billing dates on the 29th, 30th, or 31st, since not every month has those dates.
Cancel a student's membership
Scroll to the bottom of Billing Settings on the Billing tab and click the red Cancel Subscription button.
The Cancel Subscription dialog shows how many days remain in the paid period and lets you choose what to refund: Full refund, Pro-rated refund (Kmura calculates the amount for the unused days), Custom amount, or No refund.
Leave End access immediately unchecked so the student can keep training until the end of the period they already paid for, or check it to cut off access right away.
The line above the buttons spells out exactly what will happen, for example "Refund $151.94. Subscription ends Sep 27, 2026." Click Cancel Subscription (it reads Cancel & Refund when a refund is selected) to confirm, or Keep Subscription to back out.
Once confirmed, the membership shows Cancels in N days next to its Active status with a notice that it ends at the close of the current billing period, and no further charges are made.
Note
Ended and cancelled memberships are listed under **Canceled/Previous subscriptions** at the bottom of the **Billing** tab.
Caution
Cancelling is final for that subscription. If the student only needs a break, use **Pause** (Step 5) instead so their plan, price, and billing day are preserved.
Issue a refund
Scroll to Charge History on the Billing tab. Every payment the student has made is listed with its status.
Click Refund on the charge you want to return. The Refund Charge dialog names the charge and shows its full amount.
The Refund Amount ($) field is pre-filled with the full amount. Leave it as is for a full refund, or lower it to refund only part of the charge.
Click Refund to confirm. The money goes back to the card that was charged, the row's status changes to Refunded (or Partial Refund), and the Refund button disappears for that charge.
Note
Refunds are returned to the original card through Kmura's payment processor and can take several business days to appear on the student's statement.
Note
Offline payments recorded as cash or check have no **Refund** button, because no card was charged.
Tip
This works for any card charge in the list, including one-time charges and merchandise. To refund as part of a cancellation instead, use the refund options in Step 9.
